Privacy Policy

Last updated 01/09/2023

In this privacy policy, Sutch Lifting Equipment Ltd (‘we’, ‘us’, or ‘our’) sets out how and why we might collect, store, use, and/or share (‘process’) your information when using our website (‘website’), such as when you:

· visit our website (https://www.sutch.co.uk) or;

· engage with us in other related ways, including any sales, marketing, or events.

Questions/concerns?

By using our website and/or services you confirm your acceptance of our privacy policy. If you do not agree, please do not use our website and/or services. Should you wish to discuss this privacy policy, please contact us at uksales@sutch.co.uk.

PRIVACY POLICY KEY POINTS

What personal information do we process? When visiting, using, or navigating our website, we may process personal information on your interaction with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? No, we do not process any sensitive personal information.

Do we receive any information from third parties? No, we do not receive information from third parties.

Why do we process your information? We process your information to provide, improve, and administer our website. It is also used to communicate with you, for security and fraud prevention, and to comply with law. To learn more, please read our privacy policy in full.

Do we share your personal information with other parties? No we do not, save for legitimate request from law enforcement, or in the prevention of fraud. To learn more, please read our privacy policy in full.

How do we keep your information safe? We have organisational procedures in place to protect your personal information. However, electronic transmission over the internet or information technologies cannot be guaranteed as 100% secure, so whilst we take your privacy seriously, we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will not improperly collect, access, steal, or modify your information. To learn more, please read our privacy policy in full.

What are your rights? Depending on your geographical location, the applicable policy law may provide you certain rights regarding your personal information. To learn more, please read our privacy policy in full.

How do you exercise your rights? You may exercise your rights by submitting a data subject access request, or by contacting us at uksales@sutch.co.uk. We will then consider your request and act upon it in accordance with the applicable data protection laws.

To learn more about what we do with the information we collect, please read our privacy policy in full.

OUR PRIVACY POLICY IN DETAIL

What information do we collect?

We collect the personal information that you voluntarily provide when you register on our website, or express an interest in our products and services, or otherwise when you contact us.

Personal information collected depends upon your interactions with us and our website, the choices you make, and the features you use. The personal information we collect may include:

· Names

· Email addresses

· Phone numbers

· Mailing addresses

· Usernames

· Passwords

· Billing addresses

· Contact preferences

We do not process sensitive information.

We may collect data that is strictly necessary to process your payment for purchases you make, such as your payment instrument number, and the security code associated with it. All payment data is stored by https://www.shopify.com/uk. You can review their privacy notice here: https://www.shopify.com/legal/privacy.

Why do we process your information?

We process your information, depending on how you interact with our website, in order to:

· facilitate account creation and authentication so you can create, log in, edit and manage your account;

· provide you with the requested products and services;

· support your requests and respond to your enquiries;

· send you details about our products and services or, changes to our terms and policies;

· manage your orders, payments, returns and exchanges made through our website;

· process your information for marketing purposes, where you have opted in to receive marketing communications. You can opt out of receiving marketing communications at any time.

What legal basis do we rely on when processing your information?

We only ever process your information where absolutely necessary, and always in accordance with the General Data Protection Regulation (GDPR).

The UK GDPR requires that we advise you of the legal basis upon which we process your personal information. We may process your personal information:

· if you have given us permission (consent) to use your personal information for a specific purpose. You can withdraw your consent at any time;

· when we believe it to be necessary to fulfil our contractual obligations to you, including providing our website, or at your request prior to entering a contract with you;

· when we believe it to be reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. An example of which would be sending users of our website information about our products and services;

· where we believe it to be necessary for compliance with our legal obligations, such as cooperation with law enforcement or regulatory body, exercising or defending our legal rights, or disclosure of your personal information as evidence in litigation in which we are involved;

· where we believe that your vital interests, or the vital interests of a third party, require protection from situations such as potential threats to safety of any person(s).

When and with whom do we share your personal information?

We may need to share your personal information, an example of which is:

· we may need to share or transfer your personal information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Do we use cookies and other tracking technologies?

We may use cookies or similar tracking technologies to access or store information.

A cookie is a small file which asks permission to be placed on your computer’s hard drive to help analyse web traffic. Once you agree that the cookie file can be added to your computer, it allows web applications to respond to you as an individual, tailoring its responses to your needs, likes and dislikes by gathering and storing information about your preferences.

We may use cookies to log traffic and identify which pages are being used on our website. This aids us in analysing and improving our website in order to better serve our customer’s needs.

To assist in analysing web traffic and improving our customers experience when visiting our website, we may store your ISP domain, the date and time of your visit, and which pages you accessed.

Acceptance of cookies from our website in no way enables us access to your computer or any personal information, other than data you may choose to share with us. You can choose to accept or reject cookie requests. Web browsers are generally defaulted to accept cookies. If you prefer not to accept cookies, you can change your browsers settings to remove and to reject cookies. Removal or rejection of cookies could affect the features and services our website can provide to you.

How long do we keep your personal information?

We will only keep your personal information for as long as set out in our privacy policy, unless a longer retention period is permitted by law (such as tax, accounting, or other legal requirements). No other purpose in this privacy policy will require us to keep your personal information for longer than twenty-four (24) months from the date that your user account becomes idle.

We will delete or anonymise your personal information when we have no ongoing legitimate need to process such information.

How do we protect your personal information?

We believe that the security of your personal information is extremely important. As a responsible company, we have appropriate internal policies and procedures designed to secure and protect your personal information. However, despite our best efforts and the deployment of safeguards and technologies, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that cybercriminals, or other unauthorised third parties will not be able to improperly collect, access, steal, or modify your personal information. Whilst we will do all that we can to secure your personal information, transmission of personal information via our website is done so at your own risk. You should ensure that access to our website is within a secure environment.

Do we collect personal information from minors?

We do not knowingly solicit personal information from, or seek to market our products to persons under the age of 18. By using our website, you represent that you are at least 18 years of age, or that your parent or guardian consents to your use of our website. If you become aware of any personal information we may have collected from persons under the age of 18 years, please notify us at uksales@sutch.co.uk. We will take reasonable measures to promptly delete such personal information from our systems.

What are your privacy rights?

The regions that we operate in being the European Economic Area (EEA) and the United Kingdom (UK) afford you certain rights under their respective protection laws. These may include the right to:

i. request access to, and obtain a copy of your personal information;

ii. request rectification or erasure;

iii. to restrict the processing of your personal information;

iv. and if applicable, to data portability.

You may, in certain circumstances, have the right to object to the processing or your personal information. You can make such a request by contacting us by using our contact details provided in the section of our privacy policy titled ‘How to contact us about this policy’.

Upon receipt of any such request, we will act upon your request in accordance with the applicable data protection laws.

If you are located within the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can make such a request by contacting us using our contact details provided in the section of our privacy policy titled ‘How can you contact us about our privacy policy’.

Please note that such a request will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing communications:

Additionally, you can opt out of our marketing and promotional communications at any time by clicking on the unsubscribe link in our emails, or by contacting us using our contact details provided in the section of our privacy policy titled ‘How can you contact us about our privacy policy’. You will then be removed from our marketing lists, however we may still communicate with you in order to send you service-related messages that are necessary for the administration of your account, or for other non-marketing purposes.

Account Information:

At anytime you can contact us at uksales@sutch.co.uk should you like to review or change your personal information, or to terminate your account.

Following a request to terminate your account, we will deactivate or delete your account and personal information from our active database. However, we may still retain some personal information files in order to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal rights and/or comply with applicable legal requirements.

Cookies and similar tracking technologies:

Controls for do-not-track features

Modern web browsers and some mobile operating systems and applications include a Do-Not-Track (‘DNT’) feature or setting that can be activated to signal your privacy preference not to have data relating to your online browsing activities monitored or collected. Currently, there is no uniform technology standard for the recognition and implementation of DNT signals, nor any other mechanism for the automatic communication of your preference not to be tracked online. As and when a unified online tracking standard is adopted that we must follow in the future, we will revise our privacy policy accordingly.

Do we make changes to this privacy policy?

Yes, we may update our privacy policy from time to time. Revisions to our privacy policy will be indicated by updating the issue date and version number, and will become applicable immediately following publication to our website. If we make material changes to our privacy policy that may affect your consent, we may notify you by prominently posting a notice of such changes, or directly by email. In addition, we encourage you to review our privacy policy frequently to stay informed on how we are protecting your personal information.

How can you contact us about our privacy policy?

If you have any questions, concerns, or comments about our privacy policy, you can contact our Data Protection Officer (DPO) by email, phone or post at:

DPO: Alan Wilson

Sutch Lifting Equipment Ltd
18 Millbrook Close
Northampton
NN5 5JF
United Kingdom

Telephone: +44 1604 751146
Email: uksales@sutch.co.uk

This privacy policy has been generated with the assistance of https://termly.io/products/privacy-policy-generator/ . The policy has not been linked to their website in order to limit our users’ exposure to unlawful data access by cybercriminals, or other unauthorised third parties improperly collecting, accessing, stealing, or modifying their personal information.